Home / Help Center
How can we help?
Short answers to the questions we hear most. Still stuck? Write to support and a human replies within one business day.
After checkout, download links appear on the thank-you page and arrive by email. Links stay live in your account forever — re-download any time.
Pay once, use forever — in client work, ads, social, and broadcast. The full terms fit on the license page.
Bundles pack 40–60+ clips under one license at 35–50% off single-clip prices. If you need more than three clips from one shelf, the pack wins.
All major cards through our secure checkout, plus invoiced plans for Studio teams. Card details never touch our servers.
Un-downloaded clips can be refunded within 14 days. If a file is technically faulty, we replace it or refund you — your choice, no forms in triplicate.
Write to support within 14 days of your single-clip purchase and we credit what you paid toward the pack. One email, done.